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Cisco 820-605 Exam Dumps
Cisco Customer Success Manager
Total Questions : 149
Update Date : December 01, 2024
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820-605 Exam Dumps
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Cisco 820-605 Sample Questions
Question # 1The customer wants to improve operational expenditure and reduce the C02 footprint of theorganization. Which two business outcomes are critical to the company’s success?(Choose two.)
A. sustainability
B. credibility
C. time to market
D. business growth
E. cost efficiency
Question # 2
Which two actions are critical when communicating with executives? (Choose two.)
A. Keep services as a primary topic
B. Focus on the value achieved
C. Incorporate the sales team’s plan
D. Target executive priorities
E. Focus on technical details
Question # 3
Which expense is an operating expense (OPEX)?
A. payroll
B. computer equipment
C. software
D. office improvements
Question # 4
What are two barriers of adoption in an organization? (Choose two.)
A. new product sales motion
B. lack of knowledge on solution
C. organizational announcements
D. implementation issues
E. hiring practices
Question # 5
What are two barriers to adoption within an organization? (Choose two.)
A. solution implemented by partner
B. agile development model
C. inadequate knowledge and skills
D. centralized IT organization
E. organizational silos
Question # 6
Which statement describes an end user adoption barrier?
A. There are insufficient licenses for additional staff from a newly acquired company to usethe solution.
B. The CIO insists on conducting training for all heads of department before deploying thenew Collaboration solution.
C. The budget is insufficient to implement the solution for a new branch of the business.
D. Staff refuses to change their habits and continues to use a noncompliant social mediaapplication to conduct business communications.
Question # 7
Why should a customer’s success be documented?
A. to establish KPIs that measure success
B. to provide awareness of the value achieved by the solution
C. to provide expansion opportunities for the sales team
D. to document roles and responsibilities for project management
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