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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps
ITIL 4 Specialist: Create, Deliver and SupportExam
Total Questions : 73
Update Date : May 28, 2026
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ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps
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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Sample Questions
Question # 1To stay ahead of its competition, an organization’s leadership team is focused on ensuringthat product innovations reach customers quickly. A team is discussing how it can leveragevalue stream mapping in support of this goal. The team wants to improve the entire end-toend value stream.Which improvement is MOST LIKELY to improve the entire value stream?
A. Reducing the time spent assessing and approving changes
B. Designing a continuous integration/continuous delivery pipeline
C. Reducing the time it takes to provide environments for projects
D. Minimizing handoffs between specialists within a development team
Question # 2
A service operations team monitors a critical service. They receive thousands of eventsevery day, and operators are trained, so they know which events require a response.Sometimes they miss an important event, and this causes service level targets to bebreached. What is the BEST approach to resolve this issue?
A. Recruit and train additional operations staff
B. Improve operations team training
C. Renegotiate service level targets
D. Review and automate filtering of operations data
Question # 3
During a service design workshop, a development team aims to tailor their solutions to theneeds and circumstances of the target users. What is the BEST approach for the team toachieve this?
A. Involve many users from every target group in all steps of the design
B. Create realistic user personas based on the gathered user data
C. Interview customers about their preferences
D. Use the latest technology capabilities to improve the look and feel of the designedsolution
Question # 4
Users have specific product-related questions and want to provide product feedback.What is the best way to enable two-way communication between these users and theorganization’s product team?
A. Event surveys
B. Topic-based forums
C. Self-service portals
D. Social media
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