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How do you prepare a ticket distribution rule in SAP Cloud Service?
A. Create an assignment release run
B. Define a routing rule
C. Maintain an activity plan
D. Set up Live Activity configuration
Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A. Google Docs
C. SAP Jam
D. Microsoft SharePoint
What does a Simulate Run action display in maintenance plans?
A. A list of all objects for which a work ticket would be created
B. A success status to indicate if the maintenance plan run was successful
C. The number objects for which a work tickets would be created
D. The top 10 objects for which a work ticket would be created
A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?
A. Task over the incident
B. Respond to the requestor
C. Forward the incident to the provider
D. Confirm the incident
in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.
A. Manually using time entry screen
B. Manually using service entry screen
C. Automatically using background jobs
D. Automatically using start / stop buttons
Which field identifies a ticket as relevant for a field service scenario?
A. Requires work
B. Scheduling relevant
C. Service organization