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Cisco 820-605 Exam Dumps

Cisco 820-605 Exam Dumps

Cisco Customer Success Manager (CSM)

Total Questions : 124
Update Date : April 13, 2024
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820-605 Exam Dumps


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Cisco 820-605 Sample Questions

Question # 1

A customer does not feel they have received value from a software solution, and the 3-yearcontract is expiring in 60 days. The customer is hesitant to continue spending money and isconsidering other alternatives. Which stakeholder is responsible for ensuring that thecustomer realizes value from solutions coming up for renewal?

A. Renewals Manager
B. Account Manager
C. Product Sales Specialist
D. Customer Success Manager 



Question # 2

What is a type of expansion opportunity?

A. additional user groups
B. positive customer sentiment
C. strong stakeholder communication
D. using latest release versions



Question # 3

What are two examples of expand opportunities? (Choose two.)

A. providing solution optimization services
B. adding headcount to manage solution by the customer
C. training on existing features
D. hosting an executive review
E. increasing license count



Question # 4

The customer wants to increase the number of services in their portfolio and improve thetime to launch these services. Which two business outcomes are appropriate? (Choosetwo.)

A. cost efficiency
B. employee satisfaction
C. time to market
D. business growth
E. sustainability



Question # 5

What is a barrier to adopting software tools?

A. limited resources
B. recurring cost
C. commercial decision
D. organization size 




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