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Cisco 820-605 Exam Dumps
Cisco Customer Success Manager
Total Questions : 169
Update Date : June 22, 2026
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820-605 Exam Dumps
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Cisco 820-605 Sample Questions
Question # 1The customer wants to increase the number of services in their portfolio and improve the time to launch theseservices. Which two business outcomes are appropriate? (Choose two.)
A. cost efficiency
B. employee satisfaction
C. time to market
D. business growth
E. sustainability
Question # 2
Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choosetwo.)
A. Experience
B. Evaluation
C. Awareness
D. Deployment
E. Adoption
Question # 3
Which two actions are in adoption campaign? (Choose two.)
A. messaging to users on best practice approaches to their solution
B. messaging to stakeholders on new product releases
C. messaging to stakeholders on the new features of their solution
D. survey sent to all end users
E. renewal reminder to stakeholders
Question # 4
What is a type of expansion opportunity?
A. additional user groups
B. positive customer sentiment
C. strong stakeholder communication
D. using latest release versions
Question # 5
What are two examples of expand opportunities? (Choose two.)
A. providing solution optimization services
B. adding headcount to manage solution by the customer
C. training on existing features
D. hosting an executive review
E. increasing license count
Question # 6
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)
A. The adoption campaign provides notifications of new feature releases.
B. The adoption campaign surveys all end users for product feedback.
C. The adoption campaign notifies customers of a critical bug.
D. The adoption campaign provides free trial licenses for feature upgrades.
E. The adoption campaign provides free user training.
Question # 7
Which two outcomes are expansion opportunities within customer success? (Choose two.)
A. expansion of solution features
B. renewal of solution subscription
C. purchase of a new solution
D. deployment of solution
E. expansion of solution services
Question # 8
From a Customer Success perspective, why should the customer’s health be monitored?
A. to provide the opportunity to address any changes in the customer’s experience around the solution
B. to identify unused licenses so they can be addressed via a service improvement plan
C. to directly enable renewals
D. to give the customer valuable insight so they can automatically renew critical services on time
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