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ITIL ITIL-4-Foundation Exam Dumps
ITIL 4 Foundation Exam
Total Questions : 119
Update Date : June 13, 2026
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ITIL-4-Foundation Exam Dumps
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ITIL ITIL-4-Foundation Sample Questions
Question # 1identify the missing word(s) in the following sentence. The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors.
A. events
B. changes
C. configuration items
D. workarounds
Question # 2
Which is an example of a service request?
A. A request for normal operation to be restored
B. A request to implement a security patch
C. A request for access to a file
D. A request to investigate the cause of an incident
Question # 3
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
A. Suppliers
B. Customers
C. Relationship managers
D. Developers
Question # 4
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
A. Service relationship management
B. Service consumption
C. The service value system
D. The release management' practice
Question # 5
Identify the missing word(s) in the following sentence. The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
A. events
B. changes
C. configuration items
D. workarounds
Question # 6
Which is the definition of an IT asset?
A. Any financially valuable component that contributes to a service
B. Any request from a user that is a normal part of service delivery
C. Any component that needs to be managed to deliver a service
D. Any change of state that has significance for the management of a service
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