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ITIL ITIL-4-Foundation Exam Dumps
ITIL 4 Foundation Exam
Total Questions : 503
Update Date : December 04, 2023
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ITIL-4-Foundation Exam Dumps
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ITIL ITIL-4-Foundation Sample Questions
Question # 1Which practice is most likely to benefit from the use of chatbots?
A. Service level management
B. Change enablement
C. Continual improvement
D. Service desk
Question # 2
Which activity contributes to the ‘where are we now?’ step of the ‘continual improvement’ model?
A. Executing improvement actions
B. Performing baseline assessments
C. Defining the improvement plan
D. Understanding the business mission
Question # 3
Which value chain activity ensures that ongoing service activity meets user expectations?
A. Plan
B. Engage
C. Obtain/build
D. Deliver and support
Question # 4
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?
A. Incident management
B. Change enablement
C. Service level management
D. Continual improvement
Question # 5
Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
A. Incident management
B. Continual improvement
C. Service request management
D. Change enablement
Question # 6
Which statement about value streams is CORRECT?
A. Each value stream must include all six value chain activities
B. Each value stream must be designed for a specific scenario
C. Each value stream must include all 34 ITIL practices
D. Each value stream must include suppliers or partners
Question # 7
Which describe a 'change authority'?
A. a model used to determine who will assess a change
B. A person who approves a change
C. A tool used to help plan changes
D. A way to manage the people aspects of change
Question # 8
A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?
A. Problem
B. Incident
C. Event
D. Known error
Question # 9
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
A. Incident management
B. Service level management
C. Problem management
D. Service request management
Question # 10
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
A. Incident management
B. Service level management
C. Problem management
D. Service request management
Question # 11
Which is a recommendation for applying the guiding principle 'keep it simple and practical?
A. Communicate in a way the audience can hear
B. Sometimes nothing from the current state can be re used
C. If a practice is easier to follow it is more likely to be adopted
D. Fast does not mean incomplete
Question # 12
Which is an activity of the 'incident management" practice?
A. Assessing and prioritizing improvement opportunities
B. Performing service reviews with customers
C. Providing good-quality updates when expected
D. Automating service requests to the greatest degree possible
Question # 13
Identify the missing word in the following sentence. Sponsor is the role that authorizes budget for service [?)
A. value
B. consumption
C. management
D. provision
Question # 14
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
A. Deployment management
B. Release management
C. Change enablement
D. Service configuration management
Question # 15
Identify the missing word in the following sentence. Sponsor is the role that authorizes budget for service [?)
A. value
B. consumption
C. management
D. provision
Question # 16
Which two practices interact the MOST with the service desk practice?
A. Incident management and service request management
B. Service request management and deployment management
C. Deployment management and change enablement
D. Change enablement and incident management
Question # 17
Which two practices interact the MOST with the service desk practice?
A. Incident management and service request management
B. Service request management and deployment management
C. Deployment management and change enablement
D. Change enablement and incident management
Question # 18
Which two practices interact the MOST with the service desk practice?
A. Incident management and service request management
B. Service request management and deployment management
C. Deployment management and change enablement
D. Change enablement and incident management
Question # 19
Why should a service level manager carry out regular service reviews?
A. To ensure that agreements are written simply and are easy to understand
B. To collect information about service consumer goals and objectives
C. To capture information about service issues and performance against agreed goals
D. To ensure continual improvement of services, so that they meet the evolving needs ofservice consumers
Question # 20
Identity the missing word in the following sentence The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of p\. and the CIs that support them, is available when and where it is needed
A. organizations
B. outcomes
C. relationships
D. services
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