$0.00
Salesforce ADM-261 Exam Dumps
Service Cloud Administration (WI24)
Total Questions : 355
Update Date : May 10, 2024
PDF + Test Engine
$65 $95
Test Engine
$55 $85
PDF Only
$45 $75
Money back Guarantee
When it comes about your bright future with career Examforsure takes it really serious as you do and for any valid reason that our provided Salesforce ADM-261 exam dumps haven't been helpful to you as, what we promise, you got full option to feel free claiming for refund.
100% Real Questions
Examforsure does verify that provided Salesforce ADM-261 question and answers PDFs are summed with 100% real question from a recent version of exam which you are about to perform in. So we are sure with our wide library of exam study materials such Salesforce exam and more.
Security & Privacy
Free downloadable Salesforce ADM-261 Demos are available for you to download and verify that what you would be getting from Examforsure. We have millions of visitor who had simply gone on with this process to buy Salesforce ADM-261 exam dumps right after checking out our free demos.
ADM-261 Exam Dumps
What makes Examforsure your best choice for preparation of ADM-261 exam?
Examforsure is totally committed to provide you Salesforce ADM-261 practice exam questions with answers with make motivate your confidence level while been at exam. If you want to get our question material, you need to sign up Examforsure, as there are tons of our customers all over the world are achieving high grades by using our Salesforce ADM-261 exam dumps, so can you also get a 100% passing grades you desired as our terms and conditions also includes money back guarantee.
Key to solution Preparation materials for Salesforce ADM-261 Exam
Examforsure has been known for its best services till now for its final tuition basis providng Salesforce ADM-261 exam Questions and answer PDF as we are always updated with accurate review exam assessments, which are updated and reviewed by our production team experts punctually. Provided study materials by Examforsure are verified from various well developed administration intellectuals and qualified individuals who had focused on Salesforce ADM-261 exam question and answer sections for you to benefit and get concept and pass the certification exam at best grades required for your career. Salesforce ADM-261 braindumps is the best way to prepare your exam in less time.
User Friendly & Easily Accessible
There are many user friendly platform providing Salesforce exam braindumps. But Examforsure aims to provide latest accurate material without any useless scrolling, as we always want to provide you the most updated and helpful study material as value your time to help students getting best to study and pass the Salesforce ADM-261 Exams. you can get access to our questions and answers, which are available in PDF format right after the purchase available for you to download. Examforsure is also mobile friendly which gives the cut to study anywhere as long you have access to the internet as our team works on its best to provide you user-friendly interference on every devices assessed.
Providing 100% verified Salesforce ADM-261 (Service Cloud Administration (WI24)) Study Guide
Salesforce ADM-261 questions and answers provided by us are reviewed through highly qualified Salesforce professionals who had been with the field of Salesforce from a long time mostly are lecturers and even Programmers are also part of this platforms, so you can forget about the stress of failing in your exam and use our Salesforce ADM-261-Service Cloud Administration (WI24) question and answer PDF and start practicing your skill on it as passing Salesforce ADM-261 isn’t easy to go on so Examforsure is here to provide you solution for this stress and get you confident for your coming exam with success garneted at first attempt. Free downloadable demos are provided for you to check on before making the purchase of investment in yourself for your success as our Salesforce ADM-261 exam questions with detailed answers explanations will be delivered to you.
Salesforce ADM-261 Sample Questions
Question # 1A Global company requires public documents to betranslated into multiple languages.Which implementation should the consultant recommend?
A. Lightning Knowledge
B. Classic Knowledge
C. Salesforce Content
D. Salesforce Files
Question # 2
What is a business continuity challenge in a cloud-based contact center that operates24/7? Choose 2 answers
A. Highly available telecom solution
B. Periodic maintenance windows
C. Server hardware infrastructure rebuilds
D. System software restore after an outage
Question # 3
What is the primary function of a private branch exchange (PBX)?
A. To receive multiple calls at one time
B. To use speech recognition to direct calls
C. To report the caller's background information
D. To mate calls to different agents
Question # 4
The cost of service for Universal Containers' contact centers has steadily increased. Whatsolution should a consultant recommend to help reduce the cost of service in the contactcenters? Choose 2 answers.
A. Enable Chatter for agent collaboration.
B. Create auto response templates for emails.
C. Enable Knowledge in a Service Cloud portal.
D. Enable Ideas in a ServiceCloud portal.
Question # 5
Universal Containers wants to be able to assign Cases based on the same criteria they usefor Live Agent chats. Which feature should a Consultant recommend?
A. Omni-channel Skills-based routing
B. Live AgentQueue-based routing
C. Omni-channel Queue-based routing
D. Case Skills-based Assignment Rules
Question # 6
Which task should beincluded in a business continuity plan for a contact center? Choose 3answers.
A. Route cases to agents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update thecase status field values.
E. Monitor service level agreements (SLAs) and notify customers.
Question # 7
Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will helpUniversal Containers meet this requirement?
A. Computer Telephony Integration
B. Interactive Voice Response
C. Automatic Call Distribution
D. Order Management System
Question # 8
Universal Containers wants to implement Omni Channel within Service Cloud for itsrepresentatives. What is the first step required to configure Omni Channel?
A. Enable Omni Channel in Setup.
B. Assign Users to the Omni Channel Feature License.
C. Assign Users to Omni Channel permissions.
D. Contact Salesforce to have Omni Channel enabled.
Question # 9
Universal Containers wants articles to be suggested to agents based on information theyare typing into the case. Which solution should a consultant recommend?
A. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
B. Enable the Knowledge sidebar related list on the case page layout.
C. Enable the Knowledge sidebar setting in the case support settings.
D. Create a Visualforce page called Knowledge sidebar on the case page layout.
Question # 10
Universal Containers wants to provide its customers with more support options.Which three should a Consultant recommend? Choose 3 answers
A. Create a Customer Community
B. UtilizeKCS to manage Knowledge
C. Add Live Agent to public-facing sites
D. Configure Chatter for public access
E. Implement SOS for mobile experience
Question # 11
Universal Container wants to measure the efficient of its Contact Center.Which three metrics should the contact center manager analyze?
A. Number of Closed cases on first call
B. Average Number of days to close cases
C. Number of open cases per day
D. Number of cases escalated
E. Number of new customers added
Question # 12
Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers
A. The specific Quick Action must be added to the Case Feed.
B. Global Actions need to be on the publisher layout.
C. The specific Quick Action must be added to the Case record page.
D. Quick Actions must be enabled in the org.
Question # 13
What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)
A. To provide online security threat information
B. To provide live and historical data on system performance
C. To provide information planning planned maintenance
D. To provide live support for system and data backup
E. To provide best practices for continuity plans
Question # 14
Support process: escalation queue if not responded in 2 hours within business hours untilmarked Urgent which requires 24/7 resolution.
A. Workflow rule
B. Validation rules on case process field
C. Escalation rule to ignore business hours based on casecriteria
Question # 15
Universal Containers is changing their case management system to Salesforce. All activeaccounts, contacts, open cases, and closed cases for the past five years must be migratedto Salesforce for go-live.Which approach should the Consultant use for data migration?
A. Prepare, Plan, Text, Execute, Validate
B. Prepare, Plan, Validate, Execute, Text
C. Plan, Prepare, Test, Execute, Validate
D. Plan, Prepare, Validate, Execute, Text
Question # 16
A company provides customer support for new products and for routine maintenance ofexisting products. These cases have many identical stages and fields, however, themaintenance cases are unique and have additional stages and fields that need to becaptured. Which two features would meet this requirement? Choose 2 answers
A. Record Types
B. Support Processes
C. Approval Processes
D. Support Types
Question # 17
The Service Manager at Universal Containers is concerned that users will NOT be able tomanage cases in the Service Console efficiently and reduce clicks.Which feature should a Consultant implement to address this concern?
A. ConfigureMacros
B. Multiple Monitors Components
C. Collapsible Sidebar Components
D. Console Keyboard Shortcuts
Question # 18
Universal Containers' customer service technicians need to access the followinginformationwhile at a customer site to complete the service call: • Customer order history •Level of contracted support • List of replaceable parts Which system can Salesforceintegrate with to retrieve this information and make it available to techniciansin the field?
A. An enterprise resource planning system
B. A knowledge management system
C. A workforce management system
D. A third -party mobile application platform
Copyright © Examforsure. All rights reserved.